FAQ - Frequently Asked Questions

Below are some of the common questions that we've often received. Please don't be offended if we've re-directed you here, we aren't a big ticket store. We get hundreds of these questions (in some variation, or another) and don't have an outsourced 24/7 army of customer service agents to take your calls, DMs and emails. Often we know as much as you do, or as much as the FAQ can provide given our the constant chaos we seem to find ourselves in. 

If you think you are a special squirrel and want to know why the Rhodesian Brushstroke Gortex-Ripstop-MOLLE compatible Man-Thong you dreamed up has not magically teleported to your residence, feel free to cuss us out - but we reserve the right to not respond or service you. 

With that in mind, if you can't find your answers in the FAQ please do send us an email at [email protected] and we'll do our best to help. 

1. What is Fireforce Ventures

Fireforce Ventures is a purveyor of militaria, inspired in large part by the vintage kit of the bush warriors of Southern Africa. It is was founded in July 2016 in Calgary, Canada and despite many years of getting shit on by the Canadian government, military, and media establishment, remains in operation. It is currently run by a small cadre of Canucks trying to bug out of their igloo for the warmer climate of Texas. We hear that the humidity does wonders for your complexion. Click here to learn more about Fireforce Ventures!

2. When are you going to have "this product" or "that product" in stock, or restocked?

Please don't be "that guy" with this email! We don't give out ETA's on restocks as this can change quick rapidly based on the availability of fabrics, surplus auctions, etc. Given that the fact that we stock almost 700 different products and variations, our procurement schedule is quite irregular. We regularly update our product availability when stuff arrives, and offer email notifications when out-of-stock products return.

We aren't able to let you know when we'll have pre-order products available either. The intensive production needs and capital required for each pre-order product prevent us from giving any ETAs on when pre-orders will be available. For additional information on pre-orders, please check our our Shipping & Service Policy.

3. Where do the operations for Fireforce Ventures take place?

Operations happen on the better side of the Rocky Mountains, in Calgary, Alberta, Canada as of right now. We are in the process of moving all business operations to the great state of Texas, USA. Due to the current situation with COVID-19 and travel restrictions (on the Canadian side), this move likely will not take place until mid-2022 at the absolute earliest. If you want to know why we are leaving, reference what happened 1 May 2020. 

4. Do you ship internationally?

YES! We ship to just about every country in the world where mail can be delivered. Right now, we deliver throughout North America, South America, Europe, Oceania, the Middle East, Southeast Asia and Southern Africa via Canada Post, USPS, DHL, Ascendia/Swiss Post. USPS and Ascendia/Swiss Post orders are shipped out via the option indicated as "Recommended" at checkout. 

5. Do you have any wholesale pricing?

Yes we do, but only for certain custom products such as Rhodesian Brushstroke. We have some solid relationships with various small businesses, historical re-enactment/airsoft groups, military/LEO formations, anti-poaching networks, and a whole host of other very cool people. If you have a need for a lot of custom kit in wholesale prices, we're more than happy to help. In fact, the more the merrier!

For additional information, please contact us at [email protected] 

6. I have a shipping question/issue or would like an exchange. What can I do about this?

Bear in mind again, we are not a big ticket corporation. It may take up to 2-3 business days to process your orders, and may require additional time during busy periods. We will make every effort to forward you tracking information if you have selected a shipping option that has it. You may receive a transaction number labelled automatically as a tracking number for small packets, or no tracking number at all via lettermail in your shipping confirmation. This is normal, as no tracking numbers are available for either of these options.

If you received the wrong product(s) or quantities in your order, please send us an email immediately with your order number, and the name of the shipper who signed your invoice. You can email us with this information at [email protected] and we'll get on top of it as soon as possible. Hank will also be sure to whip the wretched urchin responsible for said mistake, or self flagellate accordingly. 

For additional concerns about all things shipping, returns and exchanges, please refer to our Shipping & Service Policy. Please thoroughly read our policy and contact us first before sending anything back as a return or exchange. 

7. What currency and payment methods do your company accept?

As we are a Canadian company and collect GST/HST/PST taxes from Canadian customers, it makes sense for us to have all of our prices listed in Canadian Dollars. If you order from outside of Canada, what you pay via our Square checkout will be automatically converted to your local currency. Likewise, if you get any returned money from a return/exchange or excess shipping, it will be converted back to your local currency. We aren't short changing you, check your bank statement!

We do NOT do business via PayPal as they have previously bowed to Antifa thugs and demonetized us. We do not conduct any business via electronic money transfer, wire transfer, cheques or cash due to security reasons. Our Square checkout platform is fully encrypted and the best option for our business. For more information about Square's security measures, please visit https://squareup.com/ca/en/payments/secure. 

8. Can you create a special or custom products for me?

Short answer, no. We are not a bespoke company, and unfortunately, not everything we sell may fit you completely or suit your exact needs. We may expand into custom work down the road, but just not at this time. We always have dozens of projects on the go at once, and they take time (and money) to materialize. For example, it took us over a year before we finished getting the popular Rhodesian short-shorts in store back in 2018.  We do things correctly and don't cut corners when it comes to research and development especially when it comes to hard-wearing gear. If you're looking for new product development updates, we recommend checking out our Buyer's Club for more details. Otherwise, we are not able to simply will things into existence at your request (just yet). 

If you are interested in working with us to develop custom products on a B2B basis, please contact us at [email protected] 

9. What makes your "Rhodesian Brushstroke" the real deal?

Ours is the real deal, because it is the real deal, always based off the same original David Whitehead Textiles, and never off any digital or post-war copycat replications. For more on what makes our 2nd Pattern, Rhodesian Brushstroke reproductions the best in the business, read our article on Rhodesian Brushstroke.

10. I am extremely offended by your small business and liberal use of "memes humour". How come you guys are "white supremacists" and evil?

Irony, humour, and good kit doesn't make you a racist. This is especially the case when our company actively tells stories of forgotten native African soldiers who fought the scourge of totalitarianism from the jungles of the Far East, to the murderous rise of communism in their own native kraals. We'll keep telling those stories whether you like it or not. 

We don't condone any extremist views, political violence, or anything of the sort. If you're still not convinced, we're more than happy to sell you "Evil Communist Kit" which you can utilize to protest our horrible little business.