We maintain a regularly staffed email for customer service inquiries, which should respond to your inquiry within a 24 hour period. We also maintain an "Email Only" approach to customer service to ensure a direct and clear chain of communications, and also to ensure that any private details associated with orders to include names, emails, and addresses remain private.
Effective 31 July 2022, we no longer maintain a public customer service phone line. Please note that any company phone numbers that may be forwarded to you in your invoices, are strictly for international customs and are not equip for customer service calls.
Please note that emails may be subject to an additional 48-72 hour response time, depending on the complexity of the request or busy holiday periods. We highly recommend checking out Frequently Asked Questions (FAQ) page prior to sending out an email - chances are, your answer is already there!
Customer service inquiries that we can handle include the following topics:
- In-stock product information or questions
- Sizing questions
- Product returns and exchanges
- Order cancellations
- Missing or incorrectly packed products
- Buyer's Club admissions
- Billing issues
- Shipment tracking issues
- Website and technical support
Please note, we do not give restock updates, R&D reports, or accept product suggestions over our customer service email. If you're looking for these updates, we recommend checking out our Buyer's Club for more details.
To get help with customer service, please send us an email at [email protected]
Customer Service Email Availability Hours
Monday – Saturday: 12:00 – 19:00 CST
If you are interested in purchasing Fireforce Ventures products at wholesale pricing or would like to engage with us on a B2B partnership basis, we maintain a separate email address to handle your inquiries.
We are proud to have supplied to various retail partners, and some truly magnificent uniformed personnel in the past. Fireforce Ventures is confident we'll be able to meet the needs of your group, whatever they may be. Based on the complexity of your specific request, it may take us up to 3-5 business days to respond to your email.
Wholesale and organizational inquires that are handled by this separate email include the following topics:
- Bulk orders requests for resale
- Bulk orders for military/LEO formations and units
- Bulk production requests for custom projects
- OEM inquiries
- Marketing sponsorships
- Social media partnerships
- Any other B2B inquiries
Please note, our wholesale/organizations email is not equipped to handle customer service inquiries. Any customer service related emails incorrectly sent to our wholesale/organizational email will not be addressed to prioritize the needs of our wholesale/organizational clients.
To get help with wholesale/organization inquiries, please send us an email at [email protected]