We maintain a regularly staffed email for customer service inquiries, which should respond to your inquiry within a 24 hour period. We also maintain an "Email Only" approach to customer service to ensure a direct and clear chain of communications, and also to ensure that any private details associated with orders to include names, emails, and addresses remain private. 

Effective 31 July 2022, we no longer maintain a public customer service phone line. Please note that any company phone numbers that may be forwarded to you in your invoices, are strictly for international customs and are not equip for customer service calls. 

Please note that emails may be subject to an additional 48-72 hour response time, depending on the complexity of the request or busy holiday periods. We highly recommend checking out Frequently Asked Questions (FAQ) page prior to sending out an email - chances are, your answer is already there!  

Customer service inquiries that we can handle include the following topics:

• In-stock product information or questions
• Sizing questions
• Product returns and exchanges
• Order cancellations 
• Missing or incorrectly packed products 
• Buyer's Club admissions 
• Billing issues 
• Shipment tracking issues 
• Website and technical support

Please note, we do not give restock updates, R&D reports, or accept product suggestions over our customer service email. If you're looking for these updates, we recommend checking out our Buyer's Club for more details.

To get help with customer service, please send us an email at [email protected]