All prices are in Canadian Dollars (CAD). We ship to most countries internationally, please check your shipping options at the Checkout page for more details! Please choose the appropriate shipping rate for your order, or your order may be cancelled or delayed if the rate is miscalculated!
Your order will typically be shipped within 3-5 days from when you place it. There will be variable shipment times, couriers and costs based off of where you live in the world, and how heavy your packed order physically is. We make every effort to get stuff out to you as quickly and affordably as possible! Shipping costs are automatically calculated at checkout, but if we discover drastic differences between what is calculated, and how much the actual cost is, we will make every effort to refund you the difference.
Orders made later in the week, or during the weekend will not be processed until the following week as most international couriers are not available during the weekend. International customers outside Canada or the USA may be charged additional customs or import fees.
All shipping rates you will be quoted with during the checkout screen include handling fees. Shipping costs may be reduced at the discretion of Fireforce Ventures on a case by case basis (ie. local deliveries in Calgary, merged orders). Once a tracking number has been provided for your order, your order will be shipped to the address that you have listed automatically.
We will manually make efforts to contact you and revise invalid addresses to prevent "return to senders" from happening, but this cannot be guaranteed especially as we process a high volume of orders with a small team. We highly recommend that for this reason, you double check the shipping address provided and contact us at firstname.lastname@example.org if any changes need to be made. We are not responsible for any shipping delays caused by customer error.
Items under a certain weight (ie. lighter objects, morale patches, etc.) will be shipped via envelope or small parcel. Tracking is typically not available for these smaller items. Expect anywhere from 2-5 weeks added from your shipping time if that is the case.
Fireforce Ventures defines "military surplus" or "milsurp" explicitly as used apparel or equipment, that has be surplused out by a national military. We do not consider military apparel or equipment that was never issued by a national military (e.g South African Defence Force Shirts) to be military surplus.
All products that are marked as such as sold as is, and may be in various states and conditions depending on the environment it was previously used in. The product on the rare occasion may be defective and no longer serviceable, whereupon our returns policy would apply. This does not apply in the cases of:
- Colour fade within reason
- Loose threads
- Small stains, markings or thread burn marks
- Irregular stitching/repairs
- Small holes, or tears
- Items identified as "Grade 2"
With the exception of products labelled as Grade 2 (meaning they'll require a little more "love and care" to bring back into action), irregularities in milsurp can be expected but can easily be fixed up. Rule of thumb, if you can wear it in the bush, or hand sew it up under 2 minutes, it's still serviceable in our books, and it should be in yours too!
Order cancellations should be requested to us at email@example.com within 8 hours of your purchase, and we will refund you in full. If your order is not cancelled within this time frame, we will have to process your inquiry as a return as your product will likely have been prepared for shipment and dispatched. To be eligible for a refund for a cancelled order, the product must be returned to us at your expense.
Please do not return products to Fireforce Ventures before first contacting us at firstname.lastname@example.org. Returns will only be processed if we are contacted via email within 30 days of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable. For products identified as military surplus, it should be returned in the same condition that the product was received.
To complete your return, we require a receipt or proof of purchase. Exceptions can be made on a case by case basis, especially if your order has taken additional time to arrive due to slower international shipping.
There are certain situations where only partial refunds are granted:
- Evidence of wear, ripped tags, or open packaging if the product is new or unissued military surplus.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
You will be responsible for shipping your own item for returns, and will compensate you for that amount if you send an attached shipping cost invoice to email@example.com.
If you receive a refund, the cost of return shipping will be deducted from your refund unless it is a cancellation related refund. If you opt to recieve an exchange, we will ship the exchanged product free of charge but you will not be compensated your initial return shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We only replace items if they returned, defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org, we will provide you with a mailing address to send your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.